Shipping Policy

Handling and Processing

We strive to handle most orders within 1-2 days, but all orders are processed within 1 to 7 business days (excluding weekends and holidays) after payment is confirmed. You will be notified once your order has been shipped.

Shipping Rates and Estimates

We provide free standard international shipping on all orders from our suppliers to the United States, Canada, Australia, and New Zealand. Shipping usually takes 2 to 4 weeks, although delays due to import and customs procedures can extend the delivery time beyond this period. Your order may be subject to import duties and taxes once it reaches your destination country. Aetherealis is not responsible for these charges, and they are your responsibility as the customer.

How do I check the status of my order?

You can always check your order status on our Order Tracking page. Once your order is shipped, we will send you a notification with a tracking number, which you can use to track its status. Please note that tracking information may take 2 to 5 days to become available. If you do not receive your order within 30 days of the shipping confirmation, please contact us at contact@aetherealis.com with your name and order number, and we will investigate the issue for you.

Refunds, Returns, and Exchanges

Please, read the Refund Policy section for more information.

Lost or Damaged Orders

Please, read the Refund Policy section for more information.